FREQUENTLY ASKED QUESTIONS
What is check-in and check-out time?
- Check-in time is from 14:00 - 22:00hrs. Late check-in is possible with advance notice only, which will incur 50 THB/bed or 100 THB/room late check-in fees/bed. If your flight/bus arrives early, stop by to drop off your luggage, relax in our common area and you’ll get into the room once-daily cleaning is completed.
- Check-out time is from 07:00-11:00hrs. Early check-out is possible with advance notice to the reception before 20:00hrs the night before, to get your deposit back.
If there is still some time after checking out and before leaving for the airport, can luggage be stored at the hostel?
- Yes, luggage can be safe-kept at the reception for no charge. Management will not be liable for any loss or damage of goods.
Is it possible to leave my luggage days before/after check-in/out?
- Yes, also free of charge for 3 days before check-in date OR after check-out date. After the 3 days, we charge 100THB per bag per day.
Can I bring my kids?
- Yes. If they are over 8 years old, kids will be charged as an adult. We accept kids from 4 years old and above if you booked the private/family room. Kids are not allowed in a shared room.
- Yes, you can park right in front of our hostel and the next building aside. Also available inside the alley.
Is there an elevator/ lift?
Sorry, no. Our bedrooms are on the 2nd, 3rd and 4th floor.
How is the safety of the hostel?
- Our premises are under 24-hours CCTV surveillance. Rooms are only accessible by guests and staff. In case of emergency, our staff is contactable through a 24-hours hotline. Nan is one of the safest places in Thailand.
Are soaps, toothbrushes, and towels provided?
- Towel, Shampoo, and body soap will be provided. Toothbrushes are available for purchase.
Is there a curfew?
- Please lower your voice after 22.00.
Can I bring unregistered visitors into the hostel?
- For the safety and security of all guests, outside visitors are not permitted. A fine of 5000thb will be imposed. The hostel reserves the right to report trespassers to the police.
Do you have non-smoking rooms?
- We are smoking-free property. Smoking in the room or inside the property is not allowed. A fine 2000thb will be imposed if we found. Please do smoke in a designate area such rooftop area or 1st floor outside the lobby.
Why should I book directly with your official website?
- Because you can get the best rate guarantee if book directly on our website. Normally you will get 10-30% extra discount from the online rate based on the cancellation policy you choose.